What's New?

  • Announcing Outlook integration Add-ons

    Now you can create and view DeskFlex reservations on your Outlook Calendar!

  • Announcing AgentPower on the Web

    AgentPower historical reports are now available on your desktop through your web browser. No custom add-ons or additional controls required!

Customer Testimonials

Avenue A - Razorfish

We were very pleased with the ease of use and how well even the out of town people could navigate the site with minimum trainng.

Mr. Apland Office Manager, Avenue A - Razorfish More Testimonials

Award winning Agent Power Software

provides vital information and tools for call centers to help improve their workforce management. Historical, real-time, and forecast information is available at the touch of a button to plan, control, and monitor your call center. Coordinated stand-alone modules allow you to develop employee schedules, track queue and agent performance, and communicate this information with your agents, for improved workforce management that allows them to do their job better.

Siemens ROLM

Agent Power is available for the CBX 9005, the "workhorse" of the ROLM/Siemens PBX/ACDs. We enhance the reporting capabilities by acquiring the agent & group reports, converting & storing the data, thus providing historical reporting capability. We have existing customers who've been using Agent Power with the ROLM 9005 & 9006 continuously since the early 1990s.

Quick Tour

Agent Power is a suite of 6 dedicated applications. Each can operate on a stand-alone basis, or they can work synergistically in concert with one another and feature the following workforce management components:

  • Planning and Scheduling
    Agent Scheduling Grid
  • Agent Adherence
  • Agent Performance
    Agent Performance
  • ACD Group Performance
  • Real-Time Agent Status
  • Info Screen
    Real-Time Agent Status

Agent Power's six separate modules are priced to fit a range of call center needs and applications. Whether your call center is five, twenty five, or three hundred agents, Agent Power can work for you and bring powerful workforce management capabilities.

Two Bonus Modules add value specifically to Nortel's ACD offerings.

Call 847-359-3990 or click here to receive more information.