Award winning Agent Power Software
provides vital information and tools for call centers to help improve their workforce management. Historical, real-time, and forecast information is available at the touch of a button to plan, control, and monitor your call center. Coordinated stand-alone modules allow you to develop employee schedules, track queue and agent performance, and communicate this information with your agents, for improved workforce management that allows them to do their job better.
Agent Power is available for the CBX 9005, the "workhorse" of the ROLM/Siemens PBX/ACDs. We enhance the reporting capabilities by acquiring the agent & group reports, converting & storing the data, thus providing historical reporting capability. We have existing customers who've been using Agent Power with the ROLM 9005 & 9006 continuously since the early 1990s.
Agent Power is a suite of 6 dedicated applications. Each can operate on a stand-alone basis, or they can work synergistically in concert with one another and feature the following workforce management components:
- Planning and Scheduling
- Agent Adherence
- Agent Performance
- ACD Group Performance
- Real-Time Agent Status
- Info Screen
Agent Power's six separate modules are priced to fit a range of call center needs and applications. Whether your call center is five, twenty five, or three hundred agents, Agent Power can work for you and bring powerful workforce management capabilities.
Two Bonus Modules add value specifically to Nortel's ACD offerings.
Call 847-359-3990 or click here to receive more information.