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PRM is dedicated to providing cutting-edge
and proven solutions for resource management across the enterprise and
for small business.
Our award winning solutions, AGENT POWER and DESK/FLEX
provide the power, flexibility, and cost-effectiveness to optimize
your investment both in office real estate or call center personnel.
Agent Power is an easy
to use, yet powerful tool that optimizes contact
center agent performance. Managing the effectiveness and performance
of the call center can save businesses thousands of dollars while
increasing customer satisfaction rates.
Desk/Flex
is a Scheduling Solution for conference rooms, workspaces, desks, car parking
spaces, equipment, hoteling and HotDesking so office managers can accommodate
the occasional needs of mobile workers while reducing the rent. Desk/Flex lets
employees reserve space in advance or claim a desk right now. It adjusts the
telephone switch (PBX) so that calls ring at the 'desk du jour.' Desk/Flex
includes check-In, point-&-click floor maps, web browser, local kiosk, Outlook
integration, and conference room scheduling.
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