DeskFlex Inc. collects the very basic personal data of its users and clients via direct contact and web forms submission and is responsible for ensuring that your data is handled according to applicable laws. This personal data policy is valid from 25 May 2018.
Using DeskFlex service implies that you have read and agreed to our Personal Data Policy. Accepting the DeskFlex Personal Data Policy is voluntary and will allow DeskFlex to view, store and process your data. You will be unable to use the DeskFlex service without submitting the required personal data.
This Personal Data Policy applies to all DeskFlex users regardless of what device type you are using to access our services. Personal Identifiable Data that we collect includes the information you choose to submit at the time of contact.
General Data Protection Regulation (GDPR)
DeskFlex collects and handles the personal data of EU users in compliance with the General Data Protection Regulation (GDPR) and other applicable laws. General Data Protection Regulation as of 25 May 2018 is applicable in all EU states to help companies deal with transparency on how personal identifiable data can be collected and processed. The main focus of the General Data Protection Regulation is individuals’ right to protection of their personal data.
While using our service, we collect certain personal information that may be used to identify you or contact you for communication. The personal information we collect may include, but is not limited to:
While using our service by or through a mobile device, we may ask you to give access permissions to above mentioned personal information. All the above stated information is only collected to provide, improve, customize features of our services. The collected data is only used for the stated purpose. The collected information may be retained in the company’s server for specific time period. We ask for access permission to the user’s personal information at the commencement of the service.
Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on your personal computer or mobile device when you go offline, while Session Cookies are deleted as soon as you close your web browser.
DeskFlex may use Personal Data for the following purposes:
To provide, maintain, and improve our service: it also includes the monitoring pages, date, time, and location while using our service.
To manage your Account: We use your Personal Data for maintaining and managing service subscriptions. The Personal Data collected lets you access the premium features and functionalities.
For the performance of a contract: Your personal information is used in the process of development, compliance, and undertaking of the delivery of service contract with the company.
To contact You: The email address and the phone number may be used to contact the user for communication, send notifications, news, and updates to keep the user in touch with the necessary information (i.e., Security updates, information related to new features, and contract expiry or update).
To provide the User with the latest updates in service policies, news, special offers, and support service. The user can anytime opt not to receive any of this information from application settings.
To manage Your Service requests: Your personal information may be used to provide you service support or service for registered users.
For business transfers: In case of a merger, restructuring, dissolution, sale, transfer, bankruptcy, or liquidation of the company, we may transfer all or part of our assets to the partner/ buyer. All users’ personal information for delivery of service at the time of transfer will also be transferred to the acquiring company as a part of the asset transfer.
For other purposes: The personal information of the user may be used for analytical purposes. Such analysis is carried out to determine the customer choice, trends, and effectiveness of our service updates. We use the results to improve the service standards to enhance customer experience.
We may disclose your personal information outside the company under the following circumstances:
DeskFlex uses the company’s servers or your device to store log files necessary for the delivery of service. All the data collected with the user’s permission or while using the service is retained as long as the user has a registered account with us. When a client quits using our service, we delete all the related personal information and usage data within a specific time period. We only retain crucial data for our legal obligations, resolving disputes, and legal agreements and policies.
You have rights as a data subject. These rights are:
At DeskFlex, we are committed to upholding your rights as a data subject. If you think we have not done so, don’t hesitate to get in touch with firstname.lastname@example.org.
User Personal Information is not transferred and disclosed to any 3rd party. Personal data is only being stored in EU region and not transferred to any other country outside the EU.
DeskFlex respects the privacy of our users’ personal information. Under no circumstances is it disclosed to any company or used for any purpose that is not stated in our Personal Data Policy. We use sophisticated data transmission techniques to provide 100% secure data transmission over local and public networks.
DeskFlex uses industry-standard efforts to safeguard the confidentiality of your Personal Identifiable Data, such as firewalls and SSL (secure socket layers). We make every effort to protect the loss, misuse, and alteration of the information under our control. However, data transmission over the internet is inherently insecure, and we cannot guarantee the security of data sent over the internet.
DeskFlex takes appropriate technical and organisational steps to ensure the security of personal data. DeskFlex ensure that appropriate protection and security measures are taken against unlawful or unauthorised processing of personal data, and against the accidental loss of, or damage to all personal data.
DeskFlex ensures that data processed by external processors, for example, service providers, Cloud services including storage, websites etc. are compliant with this policy and the relevant legislation.
DeskFlex has a process in place about data breach including reporting of the data breach within 72 hours to the relevant authority or client.
Tillerstack GmbH is our reseller in EU and compliant with this policy and the relevant legislation.
If you have any questions regarding DeskFlex Personal data policy, you can contact data inspector via email: email@example.com