Blog How to Help Disengaged Employees By Shaun on 12/2/2015 4:16 AM Most employees become disengaged at some point in their careers. Employee engagement means an employee feels “fully absorbed by and enthusiastic about their work and so takes positive action to further the organization’s reputation and interests.”...
Blog Benefits of Effective Office Hoteling Management By Shaun on 12/2/2015 10:30 AM A company that effectively uses an office hoteling system can reduce expenses by creating an agile workplace. Your Office Hoteling Management can more easily employ a mobile or telecommuting workforce, use a smaller office space,...
Blog Use of Call Monitoring and Agent Performance Management Software By Shaun on 5/27/2015 10:36 AM Each organization has a team of customer-facing, information delivery sales, customer services or technical support services using phone, online chat, social tools, fax and other communication channels. Although they are often...
Blog What You Should Know Before Choosing a Call Center Software The popularity of call centers has created a huge demand for calling software. Call center software is designed to assist and help manage interactions between customers and agents, reduce wait time, gather information, and produce...
